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Visiting Your Optometrist During COVID-19

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Is your eye doctor's appointment coming up? Are you worried about going to the eye clinic during the new coronavirus (COVID-19) pandemic? Rest assured, keeping our patients and staff are safe is our top priority. 

We anticipate that this outbreak will continue for a while, and do not want our patients to neglect their eye care needs during this critical time. Our optometric clinic is prudent and has adopted specific measures to protect our patients and staff from potential exposure to COVID-19 during this time of uncertainty. 

That said, guidelines for slowing the spread of this epidemic are rapidly changing. Please pay close to attention to local regulatory changes to get the most up-to-date information on whether practices can still remain open/ accept non-emergency cases. 

Here Are the Precautions Our Eye Clinic Is Taking to Limit COVID-19: 

We employ a strict office policy that mandates that all eye doctors, opticians, office staff, and patients not enter if they are feeling unwell or have a fever, cough, sore throat, runny nose, shortness of breath, or have been exposed to a known case of COVID-19 or traveled outside of the country within the last 14 days.

The staff may ask you to wait outside rather than in the waiting area in order to protect yourself and others from any circulating germs. Furthermore, we are trying to schedule our appointments in such a way that our waiting room remains as empty as possible.

During your eye exam: 

  • The eye doctor may use a special plastic barrier called a slit-lamp breath shield to block the exchange of breath between patient and doctor. 
  • The optometrist may wear a mask with a plastic shield over the eyes. 
  • The practitioner will wait for your slit-lamp eye exam to be over before speaking with you or answering any questions you may have. 
  • We sanitize all equipment and patient contact surfaces after every use and at the end of the day. 
  • We sanitize all surfaces and equipment (front desk counters, telephones, pens, door handles, waiting room chairs) with antibacterial wipes. 
  • All staff members wash their hands after contact with each patient and throughout the day.
  • Our office is equipped with several sanitizing stations.
  • We request that patients sanitize their hands prior to and after trying on frames. We also make sure to clean frames that have come into contact with patients with soap and hot water.
  • If we don’t shake hands with our patients during this time, please don’t take it personally.

Please call Advanced EyeCare Center at 304-766-2220 with any questions or concerns you may have. If you feel it's best for you or a member of your family to reschedule your appointment, we encourage you to do so.

To stay abreast of the coronavirus pandemic, please visit the following official health organizations:

  • Centers for Disease Control & Prevention (CDC) at www.CDC.gov
  • World Health Organization (WHO) at www.WHO.int 

Thank you and stay safe!  

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At Advanced Eyecare, the health and safety of our patients and team members continue to be our top priority as we respond to the evolving COVID-19 (Coronavirus) outbreak.

The CDC has advised voluntary reduction of patient load to essential services only. We are diligently sanitizing our premises and taking precautions to do our part in mitigating the spread of the virus. We have revised our testing protocol to reduce contact as much as possible.

We ask that if you are not in need of essential medical services, you delay your visit until after March 30, 2020. We will be closing our office to routine care on March 20, 2020 and will be seeing urgent issues only. We are currently available during business hours by phone and email to schedule you if you have an urgent issue. You can also request an appointment at www.advanced-eyecare.com.

If you have visited Coronavirus hot spot areas or have traveled in the last two weeks, have symptoms of fever, sore throat, congestion, cough, shortness of breath or generalized fatigue, please contact us to reschedule right away and observe the recommended 14 day quarantine.

For those of you coming in, please text or call us when you arrive in the parking lot. We will advise you of the best time to enter the office. This will make it safer for you and for others.

We are still receiving orders into the office, so delivery times are still on schedule as of now. We are also extending contact lens prescriptions and glasses prescriptions for 30 days for patients affected by the disruption of our schedule.

Should the office need to close unexpectedly, you will receive notification as soon as possible. Follow our Facebook page for up-to-date information at https://www.facebook.com/aecwv/

Thank you for your understanding and cooperation. For more information, please visit https://www.cdc.gov/coronavirus/2019-nCoV/index.html.

Advanced Eyecare Call 304-766-2220 Email: advanced-eyecare@suddenlinkmail.com Online Scheduling: advanced-eyecare.com